CREW MENU
TONY POSITIONS
Product booth
If you like sales, this is an opportunity to mix with people and meet an immediate need. When participants have an issue or need, this is basically the ‘Solution Center’. The product team needs a strong, committed core group ready to work at the front lines. There is a 1-hour training to understand why products are developed, what the core outcomes are from each product, and how to talk to participants. You will run credit card transactions, fill out invoices, use the calculator, use the brochure, and have a good understanding of the various event-only packages. It is important to ask and understand what their outcomes are to best serve the customers.
The expectation is to be here during mornings, breaks and closing when people are out of the room. People are well-rewarded who work hardest at the booth.
Customer Service
The goal of customer service is for the client to come and leave as a raving fan, we want them to know we are here for them. We do our best to accommodate their needs. Make sure they are heard, that they are successful as participants, get them to the people they need to help them be successful. Make sure they are empowered.
These positions entail registration for those who are walk-ups, have late registrations or names not found in regular registration. They also handle money back guarantees and maintain a lost and found and a lock box for expensive lost items. The crew needs to be here before doors and after everyone leaves for approximately 15 minutes after Tony is done. During registration, need three crew members at a time, and the rest of the time, 1 or 2 people. It would be great if you’ve done some customer service work in the past.
Qualities: Loyal, reliable, trustworthy, respectful, enthusiastic, compassionate, loving, non-judgmental, be able to provide certainty and safety for participants. Good sensory acuity and be able to meet people’s needs. Best if you have positive energy and a warm personality. Be willing to be taught and open to learning.
Physical: Need to be able to stand hours at a time during registration, after that, sitting and standing is fine, be able to lift about up to 25 pounds. Have some computer skills.
Registration
Supporting our clients when they arrive at registration. It’s important our clients are welcomed & receive the correct event materials & event credentials before heading into the event.
Microphone running
Support Tony on stage by getting to participants safely and quickly, so they can interact with Tony. Important – you will be communicating with loggers re: Team #, last name, first name, spell the last name articulately and quietly. It is very important to stay out of the camera shot. These are rotating positions, 2-4 hours at a time.
Qualities: strong sensory acuity, persistent, standing by to make sure communication continues and is clear. Make sure the mic is up near the participant’s face, and they can be heard. Be able to multi-task. Be able to temper own adrenaline rush and again, keep safe.
Physical: Fast, flexible, need to be able to be in the background, not foreground, need to be physically fit. Able to cover ~400 people each and get there in about 4 seconds.
Door Greeters
You set the tone for the day, lift their state, have great energy, look for wrist bands and badges, and are aware of anything that looks suspicious and alert security. You are in charge of crowd control outside the door and need to keep people a certain distance away from the doors before and during the event. You are the ‘information-booth’ person for many people, so you need to know where everything is – what, where and who can meet their needs.
Once everyone is inside the room, help motivate participants to get back to their seats. When someone is leaving or entering the room, make sure they stop running and do not trample others. You really need to show up on time.
Shifts are approximately 2 hours.
Qualities: Multi-tasker, strong rapport with participants, good eye contact, a sense of humour is a must, sincerity and patience, be a people person, be compassionate and have really good sensory acuity.
Physical: Need to stand on feet a long time, have high energy, exude positive energy. Be able to keep hands high and give high fives to all participants walking through the door.
Ushers
Crew are in charge of operation of the room from the participant’s level. Make sure the participants are seated efficiently. For example, at DWD, ushers must know where teams are seated. At UPW ushers fill in spaces in the front of the room first. We assist in getting people in the room and keeping the energy high in the room. We are the eyes of the production stage. One goal is to minimise visual distractions in the crowd for Tony while remaining invisible to him.
These distractions may be people leaning against the walls or taking photographs. Ushers make sure people do not get involved in the camera views to provide clear camera shots with minimum distractions. It’s important to keep aisles clear by making sure people are not sitting on the floor or standing against walls. In addition to security, medical and production stage, we are an extra set of eyes and ears to make sure participant’s needs are met, and their safety and comfort are ensured. We assist door-greeters, hand-out personnel, production stage, medical, and security when needed.
Qualities: You need to be able to build great rapport and energy with participants. Flexibility and being willing to help in any capacity to ensure the success of the event, very observant, attentive, diligent, high sensory acuity, good communication skills within the usher team and with participants. High energy level is preferred.
Physical: Helps to be physically fit and flexible, you need to be able to go through the aisles low to the floor, as well as jumping in the air to keep energy at a maximum level.
Logging
The purpose is to capture what Tony says. Tony does review the logs for any new content he may have created or a particular share. There are three positions:
1. Syntax – recording times of chunks of content of a syntax sheet, very simple, yet accuracy is important. Time is recorded often, so you need to stay focused and on track.
2. Computer – typing everything that is said by Tony and other presenters and participant shares – prefer 65 + words/minute typing. You must be able to stay focused on the logging task while listening to Tony. It is your job to get down everything Tony says. Do not add your own language.
3. Editing – Documents are edited every half day or so, for spelling, typos and formatting.
Loggers work with the Creative department, Production team and Trainers. One benefit is that you absorb the content at a deeper level. Additionally, you get to see the event from a different perspective and learn more about how it is run from behind the scenes. You can see the whole room at a glance.
Shifts are approximately 1 hour.
Qualities: Flexibility, sensory acuity, patience, focus and not be distracted, not go into the content for yourself when Tony is talking, speed, quick decision-making ability, typing skills as described above, be organised and efficient.
Physical: Sit for an hour at a time. Take care of your needs – wear appropriate clothing as the room is cold, bring your water bottle and a snack.
Product support
The Production Office is where a lot of the magic is made, and it’s where the rubber meets the road for orchestrating and executing the details of events. In this fast-paced environment full of variety and challenge, great teamwork, communication and stress management skills are essential. You will assist the Production Team with tasks like document prep and distribution, badge printing and organising, supply ordering and management, and maintaining the radio check in / check out process. You will also liaise with the Area Runner Captain and the Green Room person on orders. Every event has unique needs that offer the opportunity for quick creative problem-solving. If you’ve ever wanted to learn how an event is run or if you’re a seasoned event professional looking for an amazing opportunity to contribute, this is the post for you.
Shifts are approximately 4 hours.
Qualities: This position has a high degree of responsibility. You must show up on time, be organised, able to receive direction AND delegate, confident and committed, big-picture AND detail oriented. And throughout it all you must be able to give the Production Team the certainty they need so they can focus on their tasks.
Physical: Able-bodied, up and down stairs, bending, lifting, and running errands.
Helping Hands
The Helping Hands team works with every department at the event, from communications to brochure handling and placement. This special team acts as the link between the various teams and participants. In this role, you will get the opportunity to connect, build long-lasting relationships, and ultimately impact each other and the participants lives.
Display signs in a specific location for a period of time, seat drops- passing out informational forms, brochures, other items Support the booths where needed, ensuring forms are adequately stocked at all times Smile, hug, high five. Seek out who needs help/assistance. Other duties as requested
Qualities: Must be dependable and punctual, Excellent communication skills – clear, concise, timely responses, Have the “what can I do to help?” attitude, Adaptable to changing circumstances, Exhibit energy and enthusiasm.
Physical: Able-bodied, up and down stairs, bending, lifting, and moving.
Translation support staff
The crew in this role supports the translators bringing them water, the daily syntax & checking on them throought the event.
Medical team
The medical team primarily does triage but does NOT give medical treatment except for minor medical needs such as ice packs. Many medical issues can be correlated to dehydration. The medical crew on duty carries radio and answers medical pages from the production stage. The Crew captain needs to call the local hospital, interact with a local hospital and get numbers for triage, ER nursing manager, and maybe the medical director ahead of time to build rapport and to let them know we are here. All medical crew are responsible for walking and knowing the venue, know where oxygen and defibrillators are, exits, phones. Each member carries an information sheet which includes hospital information, taxi numbers, EMT #, and main Emergency Department.
Senior leaders let the medical teams know if there are medical issues they need to be briefed on. There is a medical orientation walking venue; you MUST know where you are to tell EMT or hospitals exactly where you are. Crew follows-up on people who had to leave the venue for medical reasons. The mantra for the medical team is to treat for the worse and hope for the best.
Shifts are approximately 4 hours, but you may be asked to be always available.
Qualities: Must be a Doctor, Nurse Practitioner, Physician Assistant, Nurse, EMT, Paramedic, Firefighter, or other credentialed medical professional. Flexibility, compassionate, good to have a calming influence, reassuring to patients, know how to build rapport with the participant, be a critical thinker, be able to make rapid assessments and take action and know how to make appropriate referrals. You need the ability to pay attention to details and documentation. You need to integrity be responsible for commitment to shifts.
Physical: Carry radio and medical bag and be available. Most shifts are 4 hours, but you may always be asked to be available.
Local area runners
Typically, 5 or so people are needed who live in the local area and know the town/city and have a car. These people could be called upon to run to restaurants or local stores for production staff.
Qualities: Be flexible and available, responsible with money, not take things personally, and know the area and what is available.
Physical: Be quick and efficient. You might have to lift heavy items, if you can not, take someone strong with you.
Things everyone does
Dancers, handouts, zen room, registration, assist with incantation walk, help get participants back into the room, help keep energy level high and make sure participants are safe, and their needs are being met, participate in crew meetings, take care of Self and watching out for other crew members, so we are all hydrated, have eaten, slept, basic foundational needs are met, helping load-out at the end of the event. We know who to ask for help when it is needed. The whole crew is basically on security alert, and safety is primary.
UPW Fireteam
The Fire Team is responsible for creating the Firewalk for the UPW event as well as ensuring the safety of the entire Firewalk area, including preparing the site, building the fire pit, overseeing the burning of the wood/fire to coals, setting up the fire lanes, servicing the lanes during the walk and cleaning up after the fire walk.
The Fire Team spends most of the day before the first day of UPW with the Event Team in the crew room. After the All-Crew training, the Fire Team Captains will pull the Fire Team out of the crew room for a separate meeting. That night the team will go through a safety briefing as well as prepare for the event. The Fire Team will spend the entire first day of UPW outside preparing for the Firewalk that night. At the end of Day 1, the Fire Team cleans up the Firewalk and secures the equipment for the night. The following morning everything is cleaned thoroughly and packed up for the next event.
Starting Day 3 and continuing through the end of the event, the Fire Team members rejoin the Event Team and take on new Crew roles.
There are no physical requirements to be on the Fire Team. However, the Firewalk day is long (18+ hours). We expect that you will show up with 100% energy and participation and that you finish the night together with the team.
Once approved for the Fire Team, you will receive a message from the captains outlining the necessities that you will need to bring to the event. Weather conditions for the event may vary from extreme levels of heat and humidity to constant rain and cold. Regardless of the weather conditions, we need to be ready to do the job so that we can best serve the participants.
The majority of the Fire Team is made up of experienced Fire Team Crew members to support the event outcomes best. A small percentage of new Fire Team Crew can be added at each event. To be considered for the Fire Team, you must first have crewed on the UPW Event Team.
FIRE TEAM POSITIONS
Each Fire Team member will be assigned to one or more positions throughout the weekend, including:
CREW POSITIONS
Customer Service
The goal of customer service is for the client to come and leave as a raving fan, we want them to know we are here for them. We do our best to accommodate their needs. Make sure they are heard, that they are successful as participants, get them to the people they need to help them be successful. Make sure they are empowered.
These positions entail registration for those who are walk-ups, have late registrations or names not found in regular registration. They also maintain a lost and found and a lock box for expensive lost items. The Crew needs to be here before the doors open and after everyone leaves for approximately 15 minutes after the speakers are done. It would be great if you’ve done some customer service work in the past.
Qualities: Loyal, reliable, trustworthy, respectful, enthusiastic, compassionate, loving, non-judgmental, be able to provide certainty and safety for participants. Be able to pick up on and meet people’s needs. Best if you have positive energy and a warm personality. Be willing to be taught and open to learning.
Physical: Need to be able to stand hours at a time during registration. After that, sitting and standing is fine. Be able to lift about up to about 10 kilograms. Ideally have some computer skills.
Registration
Supporting our clients when they arrive at registration. It’s important our clients are welcomed & receive the correct event materials & event credentials before heading into the event.
Qualities: You’re part of participants’ first impression of the event you’ll need to present a friendly face backed with positive energy and a warm, welcoming, reassuring, outgoing personality.
Physical: Anyone can do this bearing in mind there is a fair amount of standing, movement and energy required.
Microphone running
Support speakers on stage or in the Networking Lounge by getting to participants safely and quickly.
Qualities: strong sensory acuity, persistent, standing by to make sure communication continues and is clear. Make sure the mic is up near the participant’s face, and they can be heard. Be able to multi-task. Be able to temper own adrenaline rush and again, keep safe.
Physical: Fast, flexible, need to be able to be in the background, not foreground, need to be physically fit. Able to cover ~400 people each and get there in about 4 seconds.
Ushers
Crew are in charge of operation of the room from the participant’s level. Make sure the participants are seated efficiently. For example, fill in spaces in the front of the room first. We assist in getting people in the room and keeping the energy high in the room.
It’s important to keep aisles clear by making sure people are not sitting on the floor or standing against walls. We are an extra set of eyes and ears to make sure participants’ needs are met, and their safety and comfort are ensured.
Qualities: You need to be able to build great rapport and energy with participants. Flexibility and being willing to help in any capacity to ensure the success of the event, very observant, attentive, diligent, pick up signals well, good communication skills within the usher team and with participants. High energy level is preferred.
Physical: Helps to be physically fit and flexible, you need to be able to go through the aisles low to the floor, as well as jumping in the air to keep energy at a maximum level.
Sales
Some of our clients wish to purchase some of the speaker's programs/courses to continue their education journey; we need crew to support these sales that take place at the event.
Qualities: As a client service role you will need to enjoy face-to-face interaction, a “people person”. More than just processing transactions, you’ll be seeking ways to best pick up on and meet customers’ goals with enthusiasm, sincerity, trustworthiness and respect and be able to provide certainty for participants. Best if you have positive energy and a warm personality. Be willing to be taught and open to learning.
Physical: Anyone able to stand hours at a time at the sales tables.
Local area runners
Typically, people are needed who live in the local area and know the town/city and have a car. These people could be called upon to run to restaurants or local stores for production staff.
Qualities: Be flexible and available, responsible with money, not take things personally and know the area and what is available.
Physical: Be quick and efficient. You might have to lift heavy items, if you cannot, take someone strong with you.
Things everyone does
Dancers, handouts, registration, sales, help get participants back into the room, help keep energy level high and make sure participants are safe, and their needs are being met, participate in Crew meetings, take care of Self and watching out for other Crew members, so we are all hydrated, have eaten, slept, basic foundational needs are met, helping load-out at the end of the event. We know who to ask for help when it is needed. The whole Crew is basically on security alert, and safety is primary.
An alliance with Success Resources offers outstanding potential to anyone looking to connect with the thousands of committed, success-focussed attendees in Australia and around the world.
Success Resources’ programs and events encompass broad themes of creating the ultimate customised plan for achieving the utmost success in all aspects of life.
Those present will be actively seeking and be receptive to a wide selection of tools and strategies that can fulfil their personal objectives.
This represents enormous scope for showcasing a broad range of associated products and services.
We currently have a limited number of sponsorship openings available - Opportunities to Sponsors include:
For a fuller picture of sponsorship opportunities and to find out more about our events, please send us an email or call 02 8098 8152
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Customer Relations
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